SHIPPING

What address should I enter in the billing information screen?

For credit card verification, you must enter the address exactly as it appears on your credit card statement.

Has my order shipped?

Orders will be shipped within 2-3 days of payment. For orders requesting 2 day shipping, products will ship out on the same business day that product is ordered (order must be placed by 11:00am MST).

To see the shipment status of your order, please call us at (303) 470-9546.

When will my order arrive?

Orders shipping UPS Ground will generally arrive within 5-10 business days from the day you placed your order. Occasionally, the shipping will take 10-15 days due to high volume.

Do you ship to my country?

We currently ship only to destinations within the United States (including Alaska and Hawaii.) Unfortunately, we do not ship individual orders to other countries, including Canada and Puerto Rico at this time.

How can I track my order? 

To track your order, please track using the following link:  http://www.ups.com/

For further assistance, please email Customer Service at contact@veraclean.com, Monday through Friday, 8 AM-4 PM MST.

How do you calculate shipping charges?

Shipping charges are imported directly from UPS and are based on the weight and size of your order, as well as the ship-to address. All packages originate in Centennial, Colorado.

Can I pick up my products at your location?

Pick up orders must be pre-arranged with the office. Email contact@veraclean.com to arrange a pick up date and time Monday through Friday, 8 AM-4 PM MST.

REFUNDS

What is your refund policy?

If you are dissatisfied for any reason with your order from VeraClean.com, we will gladly make an exchange or refund your money on unused items within 30 days of your original receipt. Simply return the unused item(s) to us, specifying whether you’d like an exchange or a refund.

VeraClean, LLC

We will promptly reship or refund your credit card. For items purchased at stores, please contact the store where the purchase was made to review their refund policy.

How do I cancel an order?

To cancel your order, please contact Customer Service at (303) 470-9546 Monday through Friday or email us at contact@veraclean.com before 11 AM MST on the day you placed your order.

How do I request a refund?

To obtain a refund for VeraClean items you purchased online, please send an email to contact@veraclean.com with your request for a refund or an exchange within 30 days of your original purchase.  To request a refund by phone, please contact customer service Monday through Friday 8 AM-4 PM MST at (303) 470-9546 or by email at contact@veraclean.com.

When will the credit appear on my credit card?

If you are returning products, a refund credit will be applied to your credit card within 5 business days upon receipt of the returned products.

PRIVACY POLICY

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected by VeraClean. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for the www.veraclean.com website only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, such as names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, and may also be used in the following manner. (1) to provide you with information or to ask you to participate in surveys about products, services, news and events. (2) To allow you to posts comments and reviews, (3) to gather information in order to understand general user trends, (4) to allow carefully selected third parties to provide you with information or offer you their products as described below.

Cookie/Tracking Technology
The VeraClean site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the VeraClean, and understanding how visitors use the site. Cookies can also help customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: contact@veraclean.com
By Phone:

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

 

TERMS AND CONDITIONS

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern VeraClean LLC’s relationship with you in relation to this website.

The term ‘VeraClean, LLC’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is www.veraclean.com.  Our company registration number is [company registration number and place of registration]. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without VeraClean LLC’s prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States of America.