What address should I enter in the billing information screen?
For credit card verification, you must enter the address exactly as it appears on your credit card statement.
Has my order shipped?
Orders will be shipped within 2-3 days of payment. For orders requesting 2 day shipping, products will ship out on the same business day that product is ordered (order must be placed by 11:00am MST).
To see the shipment status of your order, please call us at (303) 470-9546.
When will my order arrive?
Orders shipping UPS Ground will generally arrive within 5-10 business days from the day you placed your order. Occasionally, the shipping will take 10-15 days due to high volume.
Do you ship to my country?
We currently ship only to destinations within the United States (including Alaska and Hawaii.) Unfortunately, we do not ship individual orders to other countries, including Canada and Puerto Rico at this time.
How can I track my order?
To track your order, please track using the following link: http://www.ups.com/
For further assistance, please email Customer Service at email@example.com, Monday through Friday, 8 AM-4 PM MST.
How do you calculate shipping charges?
Shipping charges are imported directly from UPS and are based on the weight and size of your order, as well as the ship-to address. All packages originate in Centennial, Colorado.
Can I pick up my products at your location?
Pick up orders must be pre-arranged with the office. Email firstname.lastname@example.org to arrange a pick up date and time Monday through Friday, 8 AM-4 PM MST.
What is your refund policy?
If you are dissatisfied for any reason with your order from VeraClean.com, we will gladly make an exchange or refund your money on unused items within 30 days of your original receipt. Simply return the unused item(s) to us, specifying whether you’d like an exchange or a refund.
We will promptly reship or refund your credit card. For items purchased at stores, please contact the store where the purchase was made to review their refund policy.
How do I cancel an order?
To cancel your order, please contact Customer Service at (303) 470-9546 Monday through Friday or email us at email@example.com before 11 AM MST on the day you placed your order.
How do I request a refund?
To obtain a refund for VeraClean items you purchased online, please send an email to firstname.lastname@example.org with your request for a refund or an exchange within 30 days of your original purchase. To request a refund by phone, please contact customer service Monday through Friday 8 AM-4 PM MST at (303) 470-9546 or by email at email@example.com.
When will the credit appear on my credit card?
If you are returning products, a refund credit will be applied to your credit card within 5 business days upon receipt of the returned products.
Collection of Information
Distribution of Information
Commitment to Data Security
Privacy Contact Information
By e-mail: firstname.lastname@example.org
We reserve the right to make changes to this policy. Any changes to this policy will be posted.
TERMS AND CONDITIONS
The term ‘VeraClean, LLC’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is www.veraclean.com. Our company registration number is [company registration number and place of registration]. The term ‘you’ refers to the user or viewer of our website.
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- You may not create a link to this website from another website or document without VeraClean LLC’s prior written consent.
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States of America.